Ecolibrium Privacy Policy
We take your privacy seriously. This privacy policy aims to give you information on how we collect your personal data, process your personal data and access your personal data through your use of this website, or when you otherwise interact with our business. Before you provide us with any personal data or browse our website, you should read through this policy in full and make sure that you are comfortable with our privacy practices.
Controller
The Ecolibrium group of companies is made up of different legal entities, details of which can be found here. This privacy policy is issued by the Ecolibrium group so when we mention “Ecolibrium”, “we”, “us”or “our” in this privacy policy, we are referring to the relevant company in the Ecolibrium group which is responsible for the processing of your personal data.
Third-party links
This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share personal data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy policy of every website you visit.
The personal data we collect about you
Personal data means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).
We may collect a range of personal data from you in a business context, such as your name, username, password, gender, job title, nationality, photographic identification, email address, home address, mobile number and other contact details, details of your business and other interests, communications with you (including notes from meetings) and financial and payment information.
When you use our website, we may also collect certain standard information that is sent by your browser to our website. This includes technical information, such as your IP address, geolocation, browser type, operating system, language, time zone setting, access times and any referring website addresses.
We also collect, use and share aggregated data such as statistical or demographic data for any purpose. Aggregated data could be derived from your personal data but is not considered personal data in law as this data will not directly or indirectly reveal your identity.
Energy Consumption Data
In order to provide our services to our clients we also collect and analyse energy consumption data (and associated information) related to our clients’ premises. Depending on the nature of those premises, such data may in certain cases constitute personal data.
In particular, we use the n3rgy data service to interface with national smart meter systems in order to collect, store, manage and share with us data from our clients’ smart meters. This service uses the Smart Energy Code . N3RGY LIMITED is incorporated and registered in England and Wales with the company number 11203504 with its registered office at 4 Ovington Drive, Fleet, United Kingdom, GU51 1DF.
The information collected comprises:
● Client sign up and on-boarding information (names, email addresses, job titles, usernames, mobile phone numbers, postal addresses, gas and electricity bills, meter point administration
(MPAN) and meter point reference numbers (MPRN);
● N3rgy API call information (electricity consumption data, gas consumption data, tariff data, available cache range for meter data, data granularity and data units); and
● Smart meter data (information about the smart meter device including the device ID).
How is your personal data collected?
We obtain personal data which you knowingly and voluntarily disclose to us, both in an online and offline context. Other types of information may be collected automatically from your device as you interact with our website. We collect this personal data by using cookies and other similar technologies.
We collect personal data when you:
● use our platforms or services;
● visit our website;
● interact with our social media pages;
● complete one of our web forms;
● request a demonstration of our services;
● communicate with us in any other way, including in relation to our provision of services to the organisation for which you work;
● create an account on our website or on our technology platforms or when you change your account details on the aforementioned;
● subscribe to our service or publication (e.g. our newsletter); or
● request marketing materials to be sent to you.
We may also collect information received by us from third party sources, for example relating to your use of other websites which we operate and from related third parties such as sub-contractors.
The purposes and lawful bases for processing your personal data
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data for the following purposes:
● to manage our relationship with you or the organisation for which you work;
● to provide you with access to our technology platforms and services;
● to provide our clients with our technology platforms and services (e.g. insights into your energy consumption);
● to perform the contract we are about to enter into or have entered into with you;
● to improve the products and services that we offer and the events that we manage and host;
● to administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data);
● to deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you;
● to use data analytics to improve our website, products/services, marketing, customer relationships and experiences; and
● to comply with applicable laws and regulations.
Depending on the purposes for which we process your personal data, we may rely on the following lawful bases:
● performance of a contract with you;
● legitimate interests, for example our interests in managing and operating our business, and in providing and promoting our products and services; and/or
● consent.
Please note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please contact us if you need details about the specific legal ground we are relying on to process your personal data.
Marketing
We may send you email marketing communications, including invitations to events.
If you decide that you do not want to receive marketing communications from us, you can “opt-out” from receiving such communications by clicking on the “unsubscribe” link provided at the bottom of each commercial email and updating your preferences, or by contacting us at news@ecolibrium.io.
Cookies
You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly. For more information about the cookies we use, please click here.
Change of purpose
We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us.
If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.
Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.
Disclosures of your personal data
We may share your personal data with the Ecolibrium group of companies, third parties who provide us or you with products or services (e.g. third party customer relationship management applications and platforms that we use); and other parties, where required or permitted by law.
We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.
International transfers
Please note that we may transfer your personal data and/or store it in countries or territories outside the EU or the UK in order to operate our business, services or the website.
Whenever we transfer personal data across borders, we take legally required steps to ensure that adequate safeguards are in place to protect your personal data and to make sure it is treated in accordance with this policy. Where personal data is transferred outside of the EU or the UK, you can request a copy of the appropriate safeguards which we have put in place to protect your personal data and privacy rights in these circumstances, using the contact details set out in the “contact details” section below.
Data security
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.
If we have given you (or where you have chosen) a password which enables you to access certain parts of our website or technology platforms, you are responsible for keeping this password confidential. We ask you not to share this password with anyone. If you fail to keep your password confidential and this leads to a breach of security, we cannot be held accountable for the loss or other compromising of any personal data belonging to you.
Data retention
Your personal data is not kept for longer than is necessary for the purposes for which it is collected. This means that data and records (including personal data) are destroyed or erased from our systems when no longer required. The amount of time that records are kept for varies depending upon the type of personal data they contain.
Your legal rights
You may have certain rights in relation to your personal data. If you wish to:
● request access to or a copy of the personal data that we hold about you;
● request that we rectify or delete your personal data;
● object to / restrict the processing of your personal data;
● request portability of your personal data; or
● withdraw consent at any time where we are relying on consent to process your personal data (this will not affect the lawfulness of any processing we conducted prior to your withdrawal), please submit your written request to the contact details set out below.
Contact details
If you have any questions about this privacy policy or our privacy practices, please contact us in writing via legal@ecolibrium.io. Alternatively, you can write to us at:
Full name of legal entity: Ecolibrium Inc. Ltd
Email address: sayhello@ecolibrium.io
Postal address: Atlas House, 1 King Street, London, EC2V 8AU
If your country has a data protection authority, you also have a right to contact it with any questions or concerns about how we process your personal data.
Changes to the privacy policy and your duty to inform us of changes
We keep our privacy policy under regular review. This version was last updated on 16.02.2023.
It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.
Controller
The Ecolibrium group of companies is made up of different legal entities, details of which can be found here. This privacy policy is issued by the Ecolibrium group so when we mention “Ecolibrium”, “we”, “us”or “our” in this privacy policy, we are referring to the relevant company in the Ecolibrium group which is responsible for the processing of your personal data.
Third-party links
This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share personal data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy policy of every website you visit.
The personal data we collect about you
Personal data means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).
We may collect a range of personal data from you in a business context, such as your name, username, password, gender, job title, nationality, photographic identification, email address, home address, mobile number and other contact details, details of your business and other interests, communications with you (including notes from meetings) and financial and payment information.
When you use our website, we may also collect certain standard information that is sent by your browser to our website. This includes technical information, such as your IP address, geolocation, browser type, operating system, language, time zone setting, access times and any referring website addresses.
We also collect, use and share aggregated data such as statistical or demographic data for any purpose. Aggregated data could be derived from your personal data but is not considered personal data in law as this data will not directly or indirectly reveal your identity.
Energy Consumption Data
In order to provide our services to our clients we also collect and analyse energy consumption data (and associated information) related to our clients’ premises. Depending on the nature of those premises, such data may in certain cases constitute personal data.
In particular, we use the n3rgy data service to interface with national smart meter systems in order to collect, store, manage and share with us data from our clients’ smart meters. This service uses the Smart Energy Code . N3RGY LIMITED is incorporated and registered in England and Wales with the company number 11203504 with its registered office at 4 Ovington Drive, Fleet, United Kingdom, GU51 1DF.
The information collected comprises:
● Client sign up and on-boarding information (names, email addresses, job titles, usernames, mobile phone numbers, postal addresses, gas and electricity bills, meter point administration
(MPAN) and meter point reference numbers (MPRN);
● N3rgy API call information (electricity consumption data, gas consumption data, tariff data, available cache range for meter data, data granularity and data units); and
● Smart meter data (information about the smart meter device including the device ID).
How is your personal data collected?
We obtain personal data which you knowingly and voluntarily disclose to us, both in an online and offline context. Other types of information may be collected automatically from your device as you interact with our website. We collect this personal data by using cookies and other similar technologies.
We collect personal data when you:
● use our platforms or services;
● visit our website;
● interact with our social media pages;
● complete one of our web forms;
● request a demonstration of our services;
● communicate with us in any other way, including in relation to our provision of services to the organisation for which you work;
● create an account on our website or on our technology platforms or when you change your account details on the aforementioned;
● subscribe to our service or publication (e.g. our newsletter); or
● request marketing materials to be sent to you.
We may also collect information received by us from third party sources, for example relating to your use of other websites which we operate and from related third parties such as sub-contractors.
The purposes and lawful bases for processing your personal data
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data for the following purposes:
● to manage our relationship with you or the organisation for which you work;
● to provide you with access to our technology platforms and services;
● to provide our clients with our technology platforms and services (e.g. insights into your energy consumption);
● to perform the contract we are about to enter into or have entered into with you;
● to improve the products and services that we offer and the events that we manage and host;
● to administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data);
● to deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you;
● to use data analytics to improve our website, products/services, marketing, customer relationships and experiences; and
● to comply with applicable laws and regulations.
Depending on the purposes for which we process your personal data, we may rely on the following lawful bases:
● performance of a contract with you;
● legitimate interests, for example our interests in managing and operating our business, and in providing and promoting our products and services; and/or
● consent.
Please note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please contact us if you need details about the specific legal ground we are relying on to process your personal data.
Marketing
We may send you email marketing communications, including invitations to events.
If you decide that you do not want to receive marketing communications from us, you can “opt-out” from receiving such communications by clicking on the “unsubscribe” link provided at the bottom of each commercial email and updating your preferences, or by contacting us at news@ecolibrium.io.
Cookies
You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly. For more information about the cookies we use, please click here.
Change of purpose
We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us.
If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.
Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.
Disclosures of your personal data
We may share your personal data with the Ecolibrium group of companies, third parties who provide us or you with products or services (e.g. third party customer relationship management applications and platforms that we use); and other parties, where required or permitted by law.
We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.
International transfers
Please note that we may transfer your personal data and/or store it in countries or territories outside the EU or the UK in order to operate our business, services or the website.
Whenever we transfer personal data across borders, we take legally required steps to ensure that adequate safeguards are in place to protect your personal data and to make sure it is treated in accordance with this policy. Where personal data is transferred outside of the EU or the UK, you can request a copy of the appropriate safeguards which we have put in place to protect your personal data and privacy rights in these circumstances, using the contact details set out in the “contact details” section below.
Data security
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.
If we have given you (or where you have chosen) a password which enables you to access certain parts of our website or technology platforms, you are responsible for keeping this password confidential. We ask you not to share this password with anyone. If you fail to keep your password confidential and this leads to a breach of security, we cannot be held accountable for the loss or other compromising of any personal data belonging to you.
Data retention
Your personal data is not kept for longer than is necessary for the purposes for which it is collected. This means that data and records (including personal data) are destroyed or erased from our systems when no longer required. The amount of time that records are kept for varies depending upon the type of personal data they contain.
Your legal rights
You may have certain rights in relation to your personal data. If you wish to:
● request access to or a copy of the personal data that we hold about you;
● request that we rectify or delete your personal data;
● object to / restrict the processing of your personal data;
● request portability of your personal data; or
● withdraw consent at any time where we are relying on consent to process your personal data (this will not affect the lawfulness of any processing we conducted prior to your withdrawal), please submit your written request to the contact details set out below.
Contact details
If you have any questions about this privacy policy or our privacy practices, please contact us in writing via legal@ecolibrium.io. Alternatively, you can write to us at:
Full name of legal entity: Ecolibrium Inc. Ltd
Email address: sayhello@ecolibrium.io
Postal address: Atlas House, 1 King Street, London, EC2V 8AU
If your country has a data protection authority, you also have a right to contact it with any questions or concerns about how we process your personal data.
Changes to the privacy policy and your duty to inform us of changes
We keep our privacy policy under regular review. This version was last updated on 16.02.2023.
It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.
We take your privacy seriously. This privacy policy aims to give you information about how we collect and use your personal data through your use of this website or our platforms or services, as a representative of one of our customers or vendors or when you otherwise interact with our business. Before you provide us with any personal data or browse our website, you should read through this policy in full and make sure that you are comfortable with our privacy practices.
Controller
The Ecolibrium group of companies is made up of different legal entities, details of which can be found here: https://www.ecolibrium.io/contact. If you would like further information, please contact us.
Third-party links This privacy policy is issued by the Ecolibrium group so when we mention “Ecolibrium”, “we”, “us” or “our” in this privacy policy, we are referring to the relevant company in the Ecolibrium group which is responsible for the processing of your personal data (being the “data controller”)(being the “data controller”).
This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share personal data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy policy of every website you visit.
The personal data we collect about you
Personal data means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).
We may collect a range of personal data from you in a business context, such as your name, username, password, gender, job title, nationality, photographic identification, email address, office address, mobile number and other contact details, details of your business and other interests, and communications with you (including notes from meetings).
When you use our website, we may also collect certain standard information that is sent by your browser to our website. This includes technical information, such as your IP address, geolocation, browser type, operating system, language, time zone setting, access times and any referring website addresses.
We also collect, use and share aggregated data such as statistical or demographic data for any purpose. Aggregated data could be derived from your personal data but is not considered personal data in law as this data will not directly or indirectly reveal your identity.
How is your personal data collected?
We obtain personal data which you knowingly and voluntarily disclose to us, both in an online and offline context. Other types of information may be collected automatically from your device as you interact with our website. We collect this personal data by using cookies and other similar technologies.
We collect personal data when you:
Controller
The Ecolibrium group of companies is made up of different legal entities, details of which can be found here: https://www.ecolibrium.io/contact. If you would like further information, please contact us.
Third-party links This privacy policy is issued by the Ecolibrium group so when we mention “Ecolibrium”, “we”, “us” or “our” in this privacy policy, we are referring to the relevant company in the Ecolibrium group which is responsible for the processing of your personal data (being the “data controller”)(being the “data controller”).
This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share personal data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy policy of every website you visit.
The personal data we collect about you
Personal data means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).
We may collect a range of personal data from you in a business context, such as your name, username, password, gender, job title, nationality, photographic identification, email address, office address, mobile number and other contact details, details of your business and other interests, and communications with you (including notes from meetings).
When you use our website, we may also collect certain standard information that is sent by your browser to our website. This includes technical information, such as your IP address, geolocation, browser type, operating system, language, time zone setting, access times and any referring website addresses.
We also collect, use and share aggregated data such as statistical or demographic data for any purpose. Aggregated data could be derived from your personal data but is not considered personal data in law as this data will not directly or indirectly reveal your identity.
How is your personal data collected?
We obtain personal data which you knowingly and voluntarily disclose to us, both in an online and offline context. Other types of information may be collected automatically from your device as you interact with our website. We collect this personal data by using cookies and other similar technologies.
We collect personal data when you:
- use our platforms or services;
- visit our website;
- complete one of our web forms;
- request a demonstration of our services;
- communicate with us in any other way, including in relation to our provision of services to the organisation for which you work;
- create an account on our website or on our technology platforms or when you change your account details on the aforementioned;
- subscribe to our service or publication (e.g. our newsletter); or
- interact with our social media pages;
- request marketing materials to be sent to you.
We may also collect information received by us from third party sources, for example relating to your use of other websites which we operate and from related third parties such as sub-contractors.
The purposes and lawful bases for processing your personal data
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data for the following purposes in reliance on the identified lawful bases:
The purposes and lawful bases for processing your personal data
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data for the following purposes in reliance on the identified lawful bases:
- to manage our relationship with you or the organisation for which you work (performance of our contract with you and/or our legitimate interests in managing our customer relationships);
- To provide you with access to our technology platforms and services and otherwise provide our services (performance of our contract with you and/or our legitimate interests in providing such access to perform our services);
- to improve the products and services that we offer and the events that we manage and host (our legitimate interests in improving our offering and events);
- to administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data) (compliance with our legal obligations and/or our legitimate interests in protecting our business and website);
- to deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you (your consent (where the information is collected by optional cookies that we use) or our legitimate interests in delivering relevant content and advertisements and understanding and improving our website and advertisements);
- to use data analytics to improve our website, products/services, marketing, customer relationships and experiences (our legitimate interests in improving and understanding the same); and
- to comply with applicable laws and regulations (compliance with our legal obligations).
Marketing
We may send you email marketing communications, including invitations to events.
If you decide that you do not want to receive marketing communications from us, you can “opt-out” from receiving such communications by clicking on the “unsubscribe” link provided at the bottom of each commercial email and updating your preferences, or by contacting us at news@ecolibrium.io
Cookies
You can manage your cookie choices through [our cookie policy / cookie consent management tool]. You can also set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly. For more information about the cookies we use, please see www.ecolibrium.io/cookie-policy.
Change of purpose
We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us.
If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.
Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.
Disclosures of your personal data
We may share your personal data with the Ecolibrium group of companies, third parties who provide us or you with products or services (e.g. third party customer relationship management applications and platforms that we use); and other parties, where required or permitted by law. We may also need to share your personal data with third parties in the context of the possible sale or restructuring of our business.
International transfers
Please note that we may transfer your personal data and/or store it in countries or territories outside the EU or the UK in order to operate our business, services or the website. In particular, your personal data will be transferred to India where we have an Ecolibrium office that assists with providing our services.
Whenever we transfer personal data across borders, we take legally required steps to ensure that adequate safeguards are in place to protect your personal data and to make sure it is treated in accordance with this policy. Where personal data is transferred outside of the EU or the UK, you can request a copy of the appropriate safeguards which we have put in place to protect your personal data and privacy rights in these circumstances, using the contact details set out in the “contact details” section below.
Data security
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed.
If we have given you (or where you have chosen) a password which enables you to access certain parts of our website or technology platforms, you are responsible for keeping this password confidential. We ask you not to share this password with anyone. If you fail to keep your password confidential and this leads to a breach of security, we cannot be held accountable for the loss or other compromising of any personal data belonging to you.
Data retention
Your personal data is not kept for longer than is necessary for the purposes for which it is collected. This means that data and records (including personal data) are destroyed or erased from our systems when no longer required. The amount of time that records are kept for varies depending upon the type of personal data they contain. Generally, we will keep information relevant to our dealings with you for 7 years from collection or the end of our relationship with you, depending on our regulatory requirements.
Your legal rights
You may have certain rights in relation to your personal data. If you wish to:
We may send you email marketing communications, including invitations to events.
If you decide that you do not want to receive marketing communications from us, you can “opt-out” from receiving such communications by clicking on the “unsubscribe” link provided at the bottom of each commercial email and updating your preferences, or by contacting us at news@ecolibrium.io
Cookies
You can manage your cookie choices through [our cookie policy / cookie consent management tool]. You can also set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly. For more information about the cookies we use, please see www.ecolibrium.io/cookie-policy.
Change of purpose
We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us.
If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.
Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.
Disclosures of your personal data
We may share your personal data with the Ecolibrium group of companies, third parties who provide us or you with products or services (e.g. third party customer relationship management applications and platforms that we use); and other parties, where required or permitted by law. We may also need to share your personal data with third parties in the context of the possible sale or restructuring of our business.
International transfers
Please note that we may transfer your personal data and/or store it in countries or territories outside the EU or the UK in order to operate our business, services or the website. In particular, your personal data will be transferred to India where we have an Ecolibrium office that assists with providing our services.
Whenever we transfer personal data across borders, we take legally required steps to ensure that adequate safeguards are in place to protect your personal data and to make sure it is treated in accordance with this policy. Where personal data is transferred outside of the EU or the UK, you can request a copy of the appropriate safeguards which we have put in place to protect your personal data and privacy rights in these circumstances, using the contact details set out in the “contact details” section below.
Data security
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed.
If we have given you (or where you have chosen) a password which enables you to access certain parts of our website or technology platforms, you are responsible for keeping this password confidential. We ask you not to share this password with anyone. If you fail to keep your password confidential and this leads to a breach of security, we cannot be held accountable for the loss or other compromising of any personal data belonging to you.
Data retention
Your personal data is not kept for longer than is necessary for the purposes for which it is collected. This means that data and records (including personal data) are destroyed or erased from our systems when no longer required. The amount of time that records are kept for varies depending upon the type of personal data they contain. Generally, we will keep information relevant to our dealings with you for 7 years from collection or the end of our relationship with you, depending on our regulatory requirements.
Your legal rights
You may have certain rights in relation to your personal data. If you wish to:
- request access to or a copy of the personal data that we hold about you;
- request that we rectify or delete your personal data;
- object to / restrict the processing of your personal data;
- request portability of your personal data; or
- withdraw consent at any time where we are relying on consent to process your personal data (this will not affect the lawfulness of any processing we conducted prior to your withdrawal),
- please submit your written request to the contact details set out below.
Contact details
If you have any questions about this privacy policy or our privacy practices, please contact us in writing via legal@ecolibrium.io. Alternatively, you can write to us at:
Full name of legal entity: Ecolibrium Inc. Ltd
Email address: sayhello@ecolibrium.io
Postal address: Atlas House, 1 King Street, London, EC2V 8AU
If your country has a data protection authority, you also have a right to contact it with any questions or concerns about how we process your personal data.
Changes to the privacy policy and your duty to inform us of changes
We keep our privacy policy under regular review. This version was last updated on [May 11 2023].
It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.
If you have any questions about this privacy policy or our privacy practices, please contact us in writing via legal@ecolibrium.io. Alternatively, you can write to us at:
Full name of legal entity: Ecolibrium Inc. Ltd
Email address: sayhello@ecolibrium.io
Postal address: Atlas House, 1 King Street, London, EC2V 8AU
If your country has a data protection authority, you also have a right to contact it with any questions or concerns about how we process your personal data.
Changes to the privacy policy and your duty to inform us of changes
We keep our privacy policy under regular review. This version was last updated on [May 11 2023].
It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.
